How Corebit scaled support across 3 new markets with Solva
A fast-scaling fintech platform entered three new regions without growing its support headcount — using Solva to cover every timezone.
"We used to think expansion meant hiring a support team in every timezone. Solva let us grow globally with the team we already had."
Daniel Park, Head of CX at Corebit
The Challenge
As Corebit expanded into new markets, support requests started arriving 24/7 across timezones its small team couldn't cover. Hiring local agents in every region was slow and expensive, and customers in new markets faced long overnight waits that hurt trust in a financial product.
The Solution
Corebit deployed Solva across chat and email, trained on their product docs and compliance-approved responses. Solva now handles the overnight and off-hours load in every market, resolving common account, billing, and verification questions instantly — and escalating anything sensitive to the right human during business hours.
The Results
Corebit launched in three new markets without adding a single support hire. Overnight response times dropped from 9 hours to seconds, and 65% of all tickets are now resolved automatically. Support went from a scaling bottleneck to a growth enabler.
